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New DAO aims to solve Web3’s customer service issues
The partnership between ConsenSys and LivePerson was first made official in August 2021 LivePerson was founded in 1995 and previously pioneered messaging for the Web1 and Web2 brands ConsenSys, the Ethereum developer and MetaMask parent company, launches VillageDAO to improve community engagement and scale customer service for Web3 brands. In collaboration with LivePerson, an artificial intelligence-based customer service software, ConsenSys will use MetaMask to pilot the platform. The partnership first became official in August 2021, and both companies intend to leverage the community incentive mechanisms of a DAO (decentralized autonomous organization) to support existing users and attract new ones. The goal is to “MetaMask users…
New DAO aims to solve Web3’s customer service issues
- Die Partnerschaft zwischen ConsenSys und LivePerson wurde erstmals im August 2021 offiziell
- LivePerson wurde 1995 gegründet und leistete zuvor Pionierarbeit im Messaging für die Marken Web1 und Web2
ConsenSys, the Ethereum developer and MetaMask parent company, launches VillageDAO to improve community engagement and scale customer service for Web3 brands.
In collaboration with LivePerson, an artificial intelligence-based customer service software, ConsenSys will use MetaMask to pilot the platform.
The partnership first became officially in August 2021, and both companies intend to leverage the community incentive mechanisms of a DAO (decentralized autonomous organization) to support existing users and attract new ones.
The goal is to "empower MetaMask users to get the support they need, when they need it" through LivePerson's conversational artificial intelligence infrastructure, ConsenSys said in a statement.
Most crypto wallets and exchanges are not known for timely and accurate troubleshooting support. As such, Discord has become the go-to source for customer support for Web3. But servers are usually full of scammers, and the application is not designed to support the growing needs of the Web3 community.
“We want to implement principles of decentralization across all of our operations, and customer support is also [the] tip of the spear,” Dror Avieli, vice president of customer success at ConsenSys, said in a statement. “Through VillageDAO, we reward community members who help us improve the quality of community engagement and learning across the Web3 space.”
VillageDAO is considered the first decentralized customer support offering for Web3 and encourages both brands and individuals to join. Individuals can apply for expert status on the VillageDAO platform and get verified by a corresponding brand.
“Web3 is all about individuals helping each other,” said Brian Haley, vice president of marketing at LivePerson. As more people become verified experts on specific products, the hope is that Web3 brands will be able to better scale and serve their growing customer base.
Founded in 1995, LivePerson invented live web chat and customer service messaging capabilities for the Web1 and Web2 brands.
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Web3's post New DAO Aims To Solve Customer Service Woes is not financial advice.