New DAO aims to solve the customer service problems from Web3

The goal is to "enable metamask users to receive the support they need if they need them", about the conversation infrastructure for artificial intelligence of live staff, said Consensys in a statement.

Most crypto wallets and exchanges are not known for timely and precise support in the troubleshooting. Discord as such has become a contact point for customer support for Web3. But servers are usually full of fraudsters, and the application is not designed to support the growing requirements of the Web3 community.

"We want to implement principles of decentralization in all of our companies, and customer care is also [the] top of the spear," said Dror Awerti, Vice President of Customer Success at Consensys. "Villagedao reward community members who help us to improve the quality of community engagement and learning in the entire web3 area."

Villagedao is considered the first decentralized customer care offer for Web3 and encourages both brands and individuals to join. Individuals can apply for expert status on the Villagedao platform and can be verified by a corresponding brand.

"At Web3 everything revolves around that individuals help each other," said Brian Haley, Vice President for Marketing at LivePers. Since more and more people are becoming verified experts for certain products, there is hope that web3 brands can better scale and operate their growing customer base.

LivePers were founded in 1995 and invented live web chats and messaging functions for customer service for brands web1 and web2.

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The contribution New Dao Aims to Solve Customer Service Woes from Web3 is not a financial advice.